What is The Current Reality?

Customers  ·    Employees   ·   Shareholders

 

The Current Reality

Accurately defining and communicating an organization's vision, mission, values, culture, and strategic plan is one part of the equation for achieving long-term success.  Equally important is an accurate understanding of how things are today, or -- The Current Reality. We all have thoughts and beliefs about how things currently work in our organization today.  We also have our list of changes that we feel need to be made. When we reflect on these things, we also need to probe further on several issues:

Are our current perceptions accurate?

What do customers and employees really think...and feel?

How can we better use the combined talents of customers and employees to ensure long-term success?

How can we more fully understand the development needs of our employees?

What do our customers really want and need?

The answers to these questions and more lie in developing and implementing a plan to gain accurate, timely feedback from those important to your business.

 

What ASI offers

 

At ASI we support your needs in these ways:

We provide you with proven surveys to help you understand your environment.

We help you develop your own custom surveys to meet your specific needs.

We provide you with software which allows you to implement the survey process in an accurate, timely, and cost effective manner.

We help you interpret results and develop effective action plans.

 

Typical Survey Application areas include:

  • 360 degree performance feedback
  • Performance management
  • Customer Feedback
  • Market Research
  • Organizational Surveys
  • Team Development
  • Competency development
  • Executive coaching
  • Leadership Development
  • Evaluation of training

 

Standard Surveys

We have the following standard survey areas, and categories available.  Each category below has from four to fifteen sub-categories. You may view the sub-categories by clicking on the sub-category title. Each sub-category has from three to fifteen individual questions. 

Custom surveys may be developed by selecting the questions which are specific to your focus areas. These questions may be modified or you may add custom questions of your own. You also have the option of using our consulting services to help develop a survey which meets your specific requirements.

All surveys are designed to be administered and summarized using 20/20® Insight Gold survey software.  This provides a computer-assisted process which gives you the option of using a local area network, computer disk distribution, administration over the internet, or a traditional paper process.

All surveys were developed and validated by experts in each respective area. All surveys and software are copyrighted products that are marketed and licensed by ASI.

 

Individual Feedback Survey Areas Team and Organization Survey Areas
Executive Leadership Readiness for 360
Team Leadership Organizational Climate
Administrative Staff Team Development
Personal Leadership Team Effectiveness
Sales Management Project Team
Salesperson Skills Customer Satisfaction
Instructor
Collaborative Consulting

 

Individual Feedback Survey Areas

 

Executive Leadership
Developing Executive Skills Gathering Corporate Intelligence Strategic Planning
Communicating Vision and Direction Focusing on Customers Championing Innovation
Promoting Ethics Communicating Effectively Building Relationships
Promoting Internal Communication Decision Making Leading Change
Directing and Inspiring Action Supporting Quality Developing Leadership
Supporting the Community Deploying Organization Assets  

 

Team Leadership
Teambuilding Encouraging Innovation Decision-making
Planning Delegating Observing
Performance Coaching Performance Management  

 

Administrative Staff
Appointment Coordination Manager Support Managing Office Technology
Meeting Preparation and Coordination Office Communication Office Organization
Problem Solving Professional Behavior Professional Development
Supporting Multiple Managers Task and Project Management Time Management

 

Personal Leadership
Leading by Example Team Cooperation Effective Meetings
Innovative Problem Solving Feedback Listening
Dialogue Resolving Conflict  

 

Sales Management
Coaching Delegation Profit Mentality
Initiative Answering Objections Customer Relations
Account Penetration Practical Intelligence Analytic Ability
Teamwork Political Acumen Visioning
Communicating    

 

Salesperson Skills
Sales Planning Sales Administration Building Customer Relationships
Determining Customer Needs Creating Customer Solutions: Presenting Customer Solutions:
Facilitating Sales Agreement Managing Sales Accounts Building Internal Company Relationships
Increasing Sales Effectiveness    

 

Instructor
Analyzing Training Needs Developing Training Delivering Training
Evaluating Training Technical Mastery Training and Development Services

 

Collaborative Consulting
Business Needs Contract Agreement Fact Finding
Interpersonal Skills Professional and Technical Expertise Recommending Alternatives
Leading Change Project Evaluation  

 

Team and Organization Survey Areas

 

Readiness for 360
Feedback Climate Awareness and Acceptance Feedback Practices
Development Practices    

 

Organizational Climate
Customer Focus and Commitment Vision, Mission and Goals Leadership
Management Support Planning and Scheduling Performance Management
Work Processes and Procedures Quality Systems Information Systems
Rewards and Recognition Training and Development Interdepartmental Relations
Communication Meetings Problem Solving
Employee Involvement Team Management Diversity
Change Management Job Satisfaction  

 

Team Development
Team Technical Competence Team Interaction Team Unity
Team Creativity Team Planning Team Empowerment
Team Motivation External Team Relationships  

 

Team Effectiveness
Communication Conflict Decision-Making
Environment Feedback Mission/Vision
Performance Teamwork Time
Open-ended questions    

 

Project Team
Objectives Membership Plans and Schedules
Meetings Member Relations Leader Effectiveness
Facilitator Effectiveness Stakeholder Relations Resource Management
Results    

 

Customer Satisfaction
Customer Focus and Commitment Trust and Ethical Dealings Delivery Performance
Product Quality Pricing and Payments Sales Representative Capability
Service Quality and Reliability Service Accessibility and Responsiveness Technical Support
Courtesy and Communication    

 

 

Applied Synergistics International, Inc.
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  Applied Synergistics International, Inc
  Scottsdale, Arizona
  Phone: (480) 607-6850    E-Mail
Copyright © 2002  by Applied Synergistics International, Inc.